mytogel Privacy Policy
This page describes what we collect when you use mytogel and how we keep that data protected. We take privacy seriously and are transparent about our data practices. Whether you're accessing mytogel from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same privacy standards apply to your account and personal information.
Our data collection is limited to what's necessary for account operation, payment processing, and regulatory compliance. We do not sell your information to third parties. We do not share your details with advertisers or data brokers. We encrypt sensitive data, restrict access to authorised staff, and maintain secure servers. This policy explains what we collect, how we use it, who may access it, and what rights you have.
If you have questions about your data on mytogel, contact our support team via in-app chat or email. We respond within standard business windows and provide clarity on any aspect of this policy.
What Data We Collect on mytogel
When you register for a mytogel account, we collect your name, date of birth, email address, phone number, and residential address. This information is required for account verification and compliance with anti-money-laundering (AML) regulations. We also collect identity documents (national ID, passport, or driving licence) to verify you are who you claim to be.
During gameplay, we collect transaction history — deposits, withdrawals, game activity, stakes, and outcomes. This data helps us settle your winnings, process your withdrawals, and detect fraud or unusual patterns that might indicate account compromise. We also log your IP address, device type, and browser information to maintain security.
We collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet. We do not store full payment card details; instead, we tokenise them through secure payment processors. This means payment service providers (not mytogel directly) handle sensitive card data.
We do not collect sensitive data unnecessarily
We never ask for your password, PIN, or full payment card details via email or chat. If someone claiming to be from mytogel requests this information, it is a scam. Report it immediately to our support team.
How We Use Your Data on mytogel
We use your name, address, and identity documents to verify your account during registration. This KYC (Know Your Customer) process is mandatory for legal compliance and fraud prevention. Once verified, we retain this information for account recovery and regulatory record-keeping.
We use your transaction history to process withdrawals, calculate your account balance, and detect irregular patterns. If we see unusual activity (e.g., rapid deposits and withdrawals, large bets atypical of your history), we may request additional verification. This protects your account from compromise or fraud.
We use your email and phone number to send account notifications (login alerts, withdrawal confirmations, support responses). You may opt out of non-critical emails, but we will always send security alerts and withdrawal confirmations. We use your IP address and device information to prevent multi-accounting and detect fraud.
We do not use your data for marketing unless you explicitly consent. We do not sell your information to third parties. We do not share your game history with advertisers or data aggregators. Law enforcement may compel us to disclose data if required by legal process, which we will disclose transparently where permitted.
Third-Party Processors and Data Sharing
We use third-party payment processors to handle deposits and withdrawals. These processors (e.g., e-wallet APIs, bank gateways) receive minimal data — your name, transaction amount, and account identifier. They do not receive your full transaction history or game data.
We use hosting providers to store our servers. Our servers may sit outside Indonesia; data residency is not guaranteed. If your local regulation requires data to remain within Indonesia, you should verify this before creating a mytogel account.
We use support ticket systems to log and respond to your inquiries. Support staff access your account information only to resolve issues. All support interactions are logged and encrypted. We do not share support conversations with third parties.
We may share aggregated, anonymised data with analytics providers to understand platform usage. This data does not identify you and cannot be reverse-engineered to reveal your identity.
Your data rights on mytogel
- You may request a copy of all data we hold about you — we provide this within standard processing windows.
- You may request correction of inaccurate data (e.g., misspelled name or outdated address).
- You may request account deletion, though we may retain data for legal compliance (typically 5–7 years).
- You may object to certain processing, such as marketing emails — we honour opt-out requests immediately.
- You may report privacy concerns to us via support; we investigate and respond within reasonable timeframes.
Cookies and Tracking on mytogel
We use cookies to keep you logged in and remember your preferences (language, theme, recent games). These are session cookies that expire when you close your browser, or persistent cookies that last up to one year. Cookies are stored locally on your device; we do not use them to track you across other websites.
We do not use third-party tracking pixels, web beacons, or cross-site analytics. We do not sell your browsing data or build profiles for targeted advertising. Our analytics track aggregate platform metrics (e.g., total players, peak hours) but not individual behaviour.
You may disable cookies in your browser settings, though this may affect mytogel functionality (e.g., you may be logged out unexpectedly). We do not require you to accept cookies beyond those necessary for core operation.
Data Retention and Deletion
We retain account data (name, address, identity verification) for as long as your account exists, plus a minimum retention period for legal compliance (typically 5–7 years after account closure). We retain transaction history for the same period to support dispute resolution and regulatory audits.
If you request account deletion, we anonymise your personal data within 30 days (removing your name and address) but retain transaction records in non-personally-identifiable form for compliance. This means your game history may persist in aggregate statistics, but cannot be linked to your identity.
Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) retain their own copies of transaction data according to their policies. We do not control their retention windows; contact them directly if you wish to request data deletion from their systems.
Security and Encryption on mytogel
We encrypt all data in transit using TLS (Transport Layer Security). This means data between your device and our servers is scrambled and unreadable to outsiders. We also encrypt sensitive data at rest (stored on our servers) using AES-256 encryption.
We use two-factor authentication (2FA) to protect your login. Even if someone has your password, they cannot access your account without your phone or authenticator app. We strongly encourage you to enable 2FA during account setup.
We restrict access to your data to authorised staff who need it for their work (support, compliance, fraud detection). All staff sign confidentiality agreements. We do not grant access based on casual requests; access is logged and audited regularly.
Despite these measures, no system is non-specific info secure. If we detect a data breach, we will notify affected users within standard notification windows and take remedial steps to prevent recurrence.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via in-app chat. We respond in English and Indonesian during operating hours. For urgent privacy concerns, escalate to management review, which typically responds within 48 hours.
We may update this privacy policy periodically. Material changes will be announced via email and in-app notification. Continued use of mytogel after policy updates constitutes acceptance of the new terms. Your privacy and data protection are fundamental to how we operate.